Innovative Beauty Clinic - The future of beauty through technology
Refund, Exchange & Cancellation Policy
1. Non-Refundable Special Offers & Discounted Packages
1.1. All treatments, packages, courses, or gift vouchers purchased on special offer or at a discounted rate (including multi-session packages) are strictly non-refundable.
1.2. If a client has commenced treatment within a discounted package and management, at its discretion, agrees to provide a voucher in lieu of continuing, the value of the voucher will be calculated by deducting the full standard single-session rate (£299 per area) for any sessions already used.
1.3. This policy ensures fairness and prevents misuse of package discounts.
2. Service Completion Timeline
2.1. Treatments or courses must be completed within six (6) months of purchase unless otherwise agreed in writing by management.
2.2. Under the Consumer Rights Act 2015, services will be delivered within a “reasonable time” and in accordance with safe clinical guidelines. Clients may not unilaterally dictate treatment dates outside of clinic availability.
3. 31-Day Dispute Resolution Period
3.1. Any concerns or complaints regarding services must be raised in writing within thirty-one (31) days of the relevant appointment.
3.2. The clinic will respond within a reasonable period and seek to resolve the matter promptly. Claims raised outside of this period may be considered closed.
4. Client Conduct & Harassment Policy
4.1. The London Beauty Clinic maintains a zero-tolerance policy toward harassment, abuse, or defamatory statements directed at its staff, whether in person, online, or via third parties.
4.2. Where a client engages in:
Aggressive, abusive, or discriminatory conduct toward staff,
Posting of defamatory or false reviews on public platforms,
Harassment via excessive communications or threats,
The clinic reserves the right to suspend or refuse further service until such behaviour ceases and all defamatory content is removed.
4.3. This clause is supported by the Protection from Harassment Act 1997 and UK defamation law.
5. Medical Ineligibility & Alternative Remedies
5.1. If a client is medically unable to continue treatment (verified by a doctor’s letter), the clinic may offer a transferable voucher or treatment exchange at its discretion.
5.2. Vouchers may be used for any treatment at the clinic and are transferable to another person. Under the Consumer Rights Act 2015, a business may offer an alternative remedy such as a voucher where a cash refund is not legally required, provided it is reasonable.
6. Cancellation Policy
6.1. A minimum of 48 hours’ notice is required to reschedule or cancel an appointment to avoid forfeiture of the session or a cancellation charge.
6.2. Missed appointments without adequate notice will be charged at the full treatment rate.
Communication of Policies:
All clients must be familiar with and agree to the above-stated policies before purchasing any sessions. These policies are displayed on our website and clients can also request a hard copy during their visit to our clinic. We reserve the right to modify these policies without prior notice to our clients.
Thank you for choosing London Beauty Clinic. We hope to provide you with the best possible service and exceed your expectations.
Before and After Campaigns
London Beauty Clinic would like to collect and process: (a) photographic images; and (b) video recordings; and (c) audio recordings; and (d) written testimonials (“the Material”) from you for creating educational and promotional material.
To the extent that this material contains information about your medical diagnosis and treatment, it would be regarded as sensitive data, which by law requires your explicit consent to allow us to process it.
If chosen to participate in this campaign, you will be required to sign a legal consent form by which you will confirm that the person named in the release notice has agreed to the publication of the material by London Beauty Clinic both now and in the future.
By signing the release, you agree that we may use the material for promotional and informational purposes. You grant London Beauty Clinic the right to use the material on its websites and in publications for use in its clinics and generally, which may include, but is not limited to media, posters, newsletters and newspapers, catalogues, video collages, etc.
You grant London Beauty Clinic the right to disclose the material to third parties and media. You understand London Beauty Clinic may, and has the right to, crop and/or collage the material with others and understand that the material may be transmitted over the internet.
You agree that by signing the form, you release and forever discharge London Beauty Clinic, its agents, officers, and employees, from any and all claims and demands arising out of or in connection with the use of the material, including but not limited to any and all claims for invasion of privacy, defamation, or financial compensation, and you waive all moral rights that you may have in the material.
Prepaid Treatment Packages
When purchasing a course of treatments, you will avail of a special discounted rate.
Prices quoted on our website are based on pre-paying for a course of treatments.
No reduction in price is available where areas have been removed from the package. In the event that you elect to forego treatment of a component area, no subsequent treatment of that area will be due to you under your entitlement for that course.
Bookings and payment must be made in advance for all laser hair removal treatments.
Photo ID may be requested.
Cosmetic Injections T&Cs
At the London Beauty Clinic, we take your privacy seriously and are committed to safeguarding your personal data. Our privacy policy outlines how we collect and use your information, as well as your rights under the law to protect your privacy. If you have any questions regarding this policy, please reach out to us at info@londonbeauty.co.uk
We collect personal information to provide you with high-quality aesthetic medical care. This includes details about your medical history, personal information such as your age and contact information, records of our treatment, and any correspondence with other healthcare professionals. We also collect information about your website usage and the resources you access. If you contact us through our website or other communication channels, we will only use your information to respond to your enquiry and will continue communication only if invited to do so.
By law, we will process your personal data lawfully, fairly, and transparently. We will only process your data if we have a lawful basis to do so, such as your consent or for the performance of a contract. We will protect your fundamental rights and freedoms, particularly where you are a child, and ensure your personal data is secure. Our policy may change from time to time, so please check back regularly for updates.
The London Beauty Clinic uses website cookies to collect non-personal statistical data about visitors and their use of the site, which can help improve their services and provide information to advertisers. Users can choose to decline cookies, but this may limit their access to certain parts of the website. The clinic also collects personal data about patients in order to provide safe and appropriate medical care, and may use this information to contact patients electronically for marketing purposes if they have given consent. Users can opt-out of receiving marketing communications at any time. However, if personal data is not provided, it may limit the services the clinic can provide. The clinic is not responsible for the privacy policies of third-party websites linked to their site.
How do we handle your data at London Beauty Clinic?
We will keep your medical records for as long as you are a patient with us, and for eleven years after you stop being our patient. For children, we will keep their records until they reach the age of 25 (with parental/guardian consent), whichever is longer.
We store your personal data in our computer system and/or manual filing system, and only authorized staff members can access it. Our computer system has secure audit trails, and we regularly back up the data to ensure its safety.
If there is a data breach on our website or computer system, we will inform you and notify the Information Commissioner’s Office, if required.
We may need to share your personal information with your general medical practitioner, hospital or community medical services, other health professionals, the Inland Revenue, or private medical schemes that you are a member of, but only on a need-to-know basis. We will only share the information required for the recipient to provide proper care to you and for the administration of government. In some limited circumstances, we may have to disclose your data to a third party not connected with your healthcare, but we will obtain your specific consent before doing so.
We may contract with third parties to provide services to you on our behalf, such as payment processing, search engine facilities, and advertising and marketing. These third parties may require access to some or all of your data, and we will take reasonable steps to ensure that your data is handled safely and securely in accordance with GDPR and the law.
We use third-party advertising services like Facebook and Google to deliver advertising about our services on other websites and applications you use. These ads may be tailored to your interests based on the information we and these service providers have about you. We may provide these service providers with a hashed, anonymized version of your email address and publicly shared content to help deliver tailored advertising.
You have the right to access, correct, or delete your personal data held by us, and you can contact us if you have any questions or concerns about your data anytime at info@londonbeauty.fixed-staging.co.uk
You are entitled to the following rights:
You also have rights regarding automated decision-making and profiling, if applicable.
If you disagree with the way we use your personal data as described in this privacy notice, please speak to your practitioner. You have the right to object, but this may impact our ability to provide you with medical care. If we make any changes to our privacy notice, we will post them on this page and may also send you an email.
We ask for certain information when you deal with us at londonbeauty.co.uk and we use it in accordance with this privacy statement. This may include your name, contact information, personal medical information and other information related to your treatment. We use this information to better understand your needs and provide you with a better service, and we may send promotional emails about new treatments, products, or offers only with your explicit consent.
We do not share or disclose any of your personal information without your consent, except where required by law or for specific business purposes. You have the right to access and correct any personal information we hold about you, and to request erasure, restriction, or opt-out of direct marketing. We take measures to keep your information secure, and we do not store or share financial information with third parties. Our data handling practices are compliant with GDPR regulations.
London Beauty Clinic
1 Lower Grosvenor Place, London, England, SW1W 0EJ
info@londonbeauty.clinic
